FAQ

IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?

Yes. We guarantee that any purchase you make on the LongLatInc.com website will be 100% safe. Every purchase is backed by our 100% Secure Purchase Guarantee and our servers use Secure Sockets Layer (SSL), an encryption technology that works with current browsers including Microsoft Internet Explorer, Mozilla Firefox, and Apple Safari so that only LongLatInc.com can read a buyer’s personal information.

IS IT SAFE TO USE MY DEBIT CARD ON YOUR WEBSITE?

Yes. Please note that if you choose to pay by debit card, the amount you charge will be put on hold, meaning it will not be available to you once you place your order. When your order is shipped, your order total will be withdrawn from your account and the original hold will be voided.

CAN I ORDER OVER THE PHONE?

Not at this time but please check back for updates.

HOW CAN I CHECK THE STATUS OF MY ORDER?

You can check all your orders, status and tracking, by accessing your personal account through www.LongLatInc.com. Login or create an account here.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

As a general rule, processing time plus shipping time equals total delivery time. Processing time typically ranges from 1-2 business days. Processing time includes receiving your order and packing the item for shipping. After processing is complete and shipping begins, shipping time is the FedEx/UPS/USPS Ground transit time from our warehouse in New Jersey to your shipping address. Allow 3-10 business days for receipt within the United States.

WHAT ARE THE COSTS?

All LongLatInc.com orders more than $99 ship FREE via FedEx/UPS/USPS GROUND. Expedited shipping options are as follows (per item):  Overnight $50, 2-Day Air $40, and 3-Day Air $30.  We do not charge for outbound handling or processing of orders. We do charge a $16 Restocking Fee for any returns.
WILL YOU CHARGE SALES TAX ON MY ORDER? We only charge Sales Tax, as required by law, in the states of New Jersey, Pennsylvania and Florida.

WHAT IS YOUR RETURN or EXCHANGE POLICY?

Valid return requests and exchanges can be made through your personal account up to 14 days from receiving your item. We will pay for the return of your item if the item is defective or if it gets damaged due to a manufacturers defect or error. To inquire about a return and obtain a Return Authorization (#RA) you can email: CustomerService@LongLatInc.com.

WHY DOESN’T THE TRACKING NUMBER WORK?

It may take 24 hours before tracking information appears on the FedEx/UPS/USPS website.

ERROR MESSAGE: AUTHORIZATION FAILURE

When placing an order I get an error message stating that there has been an authorization failure.

If you are using a credit card to pay for your purchase, please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, Mastercard and American Express for credit card and/or debit card payment.

Below are additional explanations for an order not going through:
If the error message references billing address verification error, this typically indicates that the credit card company or the network they use has coded a different billing address than you provided.

If you moved within the past 6-9 months, you may want to enter the old billing address and try again.
Please note you may want to contact your credit card (or bank) first as each attempt will place a hold on the funds being attempted for pre-authorization.

If the error message references the order is being refused, please contact your credit card company (or bank) to determine their reason for the refusal.

DO YOU SHIP TO ADDRESSES OUTSIDE THE U.S.?

Not at this time, but please contact us at CustomerService@LongLatInc.com for further information.

DO YOU SHIP TO P.O. BOXES OR MILITARY APO/FPO ADDRESSES?

Yes. When entering your shipping information during checkout, click the check box where indicated to indicate that the address you entered is a P.O. Box, APO or FPO address.

WHEN DO YOU CHARGE A CREDIT CARD FOR AN ORDER?

LongLatInc.com charges a credit card after verifying the order has shipped.

DO YOU SELL GIFT CERTIFICATES?

Not at this time, but check back soon for updates.

DO YOU HAVE A CATALOG?

At LongLatInc.com we choose to help the planet by managing all orders online. US catalog production uses approximately 53 million trees and enough water to fill 81,000 Olympic sized swimming pools each year. We hope you enjoy our online catalog at www.LongLatInc.com